Our Code
The Craftsmen Association of America is not a marketplace, a ranking, or an ad platform. It is a body of independent tradespeople who agreed, in writing, to a shared standard of conduct. Everything else the association does — the badge, the directory, the resources — exists to give that standard weight in the market.
The code is published openly so a homeowner can read exactly what a member agreed to before they ever pick up the phone.
The six articles
No customer should have to guess what they bought.
Trust is the trade's most expensive asset to rebuild.
Compliance is the floor, not the achievement.
Most disputes are schedule problems that were never explained.
A craftsman is judged by how they handle the callback.
The badge means something only if every member protects it.
How the code is upheld
The association does not inspect job sites and does not guarantee any member's work. What it does is hold membership to the code: agreement on application, review when a concern is raised, and removal when the standard is not met.
Customers, members, suppliers, and employees can report conduct that falls short of the code. Reports are reviewed by the association, not published as accusations.
We share what was reported and ask for the member's account and documentation. Most matters are documentation and communication failures that get resolved at this stage.
Where a member is willing to make it right, the association's role is to get it there. Where conduct is dishonest or repeated, membership is not renewed or is withdrawn.
Membership ends when standing ends. A former member must stop using the badge, and the directory profile is removed.
What the code is not
For homeowners
A member who hesitates on these is not honoring the code.