Privacy Policy

1. Introduction

The Craftsmen Association of America (“CAA,” “we,” “us,” or “our") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, apply for membership, use our member directory, submit a quote request, or contact us through our feedback or homeowner forms.

2. Information We Collect

We collect information you provide directly to us, including:

• Contact information (name, business name, email address, phone number, mailing address).
• Business details such as trade category, service area, license numbers, website, and description.
• Payment information processed securely by Stripe during membership application.
• Homeowner feedback, questions, concerns, and quote-request details.
• Communications sent to or received from CAA.

We also collect standard technical information automatically, such as your browser type, IP address, referring site, and pages visited, to help us understand and improve the website experience.

3. How We Use Your Information

We use the information we collect to:

• Process and review membership applications.
• Communicate with you about your application, membership, or inquiry.
• Publish and maintain member listings in our public directory.
• Route quote requests and homeowner feedback to the appropriate member or CAA representative.
• Improve our website, services, and member experience.
• Comply with legal obligations and protect our rights.

4. How We Share Your Information (Who Personal Information Is Shared With)

SMS consent is not shared with third parties. Mobile phone numbers and SMS consent are never shared with third parties or affiliates for marketing purposes.

We do not sell your personal information. We share personal information only with the following categories of recipients, and only in these limited circumstances:

• With members: When a homeowner submits a “Request a quote” form, we share the request details with the relevant member business so they can respond.
• Service providers: We use trusted third-party services (such as Stripe for payments and our backend hosting provider) to operate the website. These providers process data only as necessary to perform their services.
• Legal requirements: We may disclose information if required by law, court order, or to protect the safety, rights, or property of CAA, our members, or the public.

SMS consent: If you provide your mobile phone number and consent to receive text messages, that SMS consent is not shared with third parties or affiliates for marketing or any other purpose. We use it solely to communicate with you directly about your membership, application, or account.

5. Cookies and Tracking

Our website may use cookies and similar technologies to support core functionality, remember preferences, and analyze traffic. You can adjust your browser settings to refuse cookies, though some features may not work properly as a result.

6. Data Security

We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, disclosure, alteration, or destruction. No method of transmission over the internet is completely secure, however, and we cannot guarantee absolute security.

7. Your Choices

You may update or correct your member directory listing by contacting us. You may also ask us to delete your personal information or stop sending you communications, subject to legal or operational requirements that require us to retain certain records.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children under 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at info@craftsmenassociation.org.